Pays Basque Vacations & Trips from $842

2 night stay woke each day with multiple bites on every family member. No visible mosquitos so hoping not bed bugs???? UNCONFIRMED? Was clean enough but property needs maintenance - Cracks in sink, no holder for shower so have to hold above head, bathroom door hard to close as gets trapped by bed. Extremely basic room but big enough for our family of 4. Beds were comfortable, air con works but no coffee making facilities, no iron and had to complain as room above had children running around till 1am (but i guess this could happen anywhere)? Breakfast is basic and we decided against it after comparing the price to the produce. Parking was also HARD WORK as we had a roof box on top of our zafira. IF YOU HAVE A LARGE VEHICLE? DO NOT listen to staff re parking at the train station, this damaged our car and roofbox as well as being extremely stressful!! Parking over the bridge is fab in open air car park (Boufflers) - ignore first entrance on left (this is for members) go right to end and you can grab a ticket and park, pay easily on exit :) - it was cheaper than train station too (pay €18.20 for just under two days)! Location is a little rough, lots of tramps and young gangs around but felt safe enough as a family of 4. Over the bridge is much nicer and we recommend VictorHugo for dinner! On the positive the Location was fab for bus links to Biarritz but was extremely loud at night. Must keep windows closed. Ok for a one night stay but would not recommend for longer.

Staff were very friendly and helpful

The first room #16 was totally unacceptable with damp and mold settling around the vent. Not at all what we were expecting. After complaining we were upgraded to the largest room in the hotel which is what we thought we would get in the first place. The best part of the experience was meeting the chef, Olivier Lataste who created sumptuous meals for us.